Terms of service

Effective date: 2026-07-20

1. General provisions

These Terms govern the provision of electronic services through the ShoopSync mobile app and the associated backend api.shoopsync.com. The operator is Clima Boost Jakub Lipiński, Tax ID PL5971544886, Kościuszki 70A, 55-330 Lutynia, Poland, e-mail: support@shoopsync.com (hereinafter: the "Operator").

The ShoopSync App is a B2B tool enabling online sellers running e-commerce stores (WooCommerce, PrestaShop) to manage orders from their phone.

2. Definitions

• App — the ShoopSync mobile app distributed through Google Play (later also App Store).
• Backend — the Operator's servers reachable at api.shoopsync.com, handling push notification routing and subscription verification.
• Plugin — the free ShoopSync Connect software installed on the User's Store (WooCommerce and PrestaShop modules).
• Store — the User's WooCommerce or PrestaShop online store paired with the App.
• User — a natural person running a business, a legal entity or organizational unit who downloaded and uses the App.
• Subscription — the paid monthly Premium service, billed via Google Play Billing.
• Account — an account in the App tied to the User's install token and device identifier.

3. Usage terms

The User may use the App only to manage their own Stores or Stores they are authorized to manage on behalf of a third party.

The following are prohibited in particular:

• modifying, decompiling or reverse-engineering the App beyond limits permitted by law,
• bypassing App security, including integrity verification mechanisms (Google Play Integrity),
• reusing the trial period by creating artificial installations on the same device,
• using the App for activities that violate law, third-party personal rights or intellectual property,
• generating Backend load significantly outside normal usage patterns (e.g. scripted traffic).

The Operator reserves the right to suspend an Account for breach of these Terms.

4. Account and pairing

An Account is created automatically upon first launch of the App on the User's device. The Account is tied to the App installation on a specific device.

Pairing a Store with the App happens by scanning a QR code generated by the Plugin installed on the Store. The User may unpair the Store at any time from the App or the Plugin.

The User is responsible for keeping their Store's API keys secret and for actions taken in the App on their device.

5. Payments and subscriptions

The Premium Subscription is billed exclusively through Google Play Billing. The rules of that payment method are set by the Google Play terms.

The current price of the Premium Subscription is €4.00 (four euros) gross per month or the equivalent in the local currency set by Google Play. The price may change with at least 30 days' notice; Users with an active Subscription will be informed in advance and any price change requires their acceptance.

A VAT invoice is issued after each settled payment and sent to the e-mail address linked to the User's Google Play account.

The Free plan permits use of the App for one Store indefinitely at no cost.

6. 30-day trial and cancellation

A User purchasing a Premium Subscription for the first time receives a free 30-day trial. During the trial Google Play does not charge and the User has access to all Premium features (unlimited number of Stores).

Subscription cancellation is done from Google Play settings (Subscriptions) at any time. Cancelling during the trial means no charges. Cancelling after the trial ends preserves access to Premium features until the end of the paid billing period.

The trial is granted once per device / Google account. The Operator applies anti-fraud mechanisms to detect abuse.

7. Liability

The App is provided "as-is", with due diligence and best-effort Backend availability of 99% monthly.

The Operator is not liable for:

• damages caused by unavailability or errors of the User's Store (WooCommerce, PrestaShop),
• gaps in push notification delivery caused by Google system limits (FCM) or the User's device (battery saver, no internet),
• damages caused by force majeure,
• lost profits and indirect damages.

The Operator's liability towards a business User is limited to the sum of fees paid by the User for the Subscription in the 12 months preceding the event giving rise to the claim.

8. Intellectual property

All rights to the App, Backend, Plugins, documentation, "ShoopSync" trademarks and the visual design belong to the Operator or its licensors.

The Operator grants the User a non-exclusive, non-transferable license to use the App for its intended purpose, for the duration of the service agreement.

The ShoopSync Connect plugins for WooCommerce and PrestaShop are distributed under GPL v2 or later (WordPress) and AFL 3.0 (PrestaShop) respectively, in line with those platforms' requirements.

9. Changes to the Terms

The Operator reserves the right to change these Terms for important reasons (changes in law, new features, technological changes, Google/Apple requirements).

Users will be notified of changes at least 14 days in advance — via an in-App notification and by publishing the new version of the Terms at shoopsync.com/en/terms.html. Continued use of the App after the changes take effect constitutes acceptance.

10. Dispute resolution

Matters not covered by these Terms are governed by Polish law, in particular the Civil Code, the Act on Providing Services by Electronic Means and GDPR.

Any disputes arising from use of the App by non-consumer Users shall be resolved by the court competent for the Operator's registered office (Wrocław, Poland).

Contact: support@shoopsync.com